Login or create an account

Close

Returning Customer

I am a returning customer

E-Mail Address

Password Forgotten Password

Login Create an account

Login or create an account

Close

Register Account

If you already have an account with us, please login at the login form.

Your Personal Details

Customer Group

Default

First Name

Last Name

E-Mail

Telephone

Your Password

Password

Password Confirm

Newsletter

Subscribe

Yes No

I have read and agree to the Privacy Policy  

Your Account Has Been Created!

Thank you for registering with Okusi Istre Slovenian Wine Shop!

You will be notified by e-mail once your account has been activated by the store owner.

If you have ANY questions about the operation of this online shop, please contact the store owner.

Continue

Account Logout

You have been logged off your account. It is now safe to leave the computer.

Your shopping cart has been saved, the items inside it will be restored whenever you log back into your account.

Continue

Terms & Conditions

General terms and conditions

Basic Information

The online store on the website www.okusiistre.si (hereinafter: website) is managed by ISTRIANICA d.o.o., Benčičeva ulica 2A, 6000 Koper – Capodistria, Slovenia, registration no.: 8205779000, tax no.: SI 15216152, e-mail: store@okusiistre.com, telephone no.: +386 40 329 539 (hereinafter: Istrianica or Provider).

We kindly ask that you carefully read the following general terms and conditions before using the online store. These general terms and conditions are binding both for the buyer and the Provider, as do any other special agreements between the parties. The buyer hereby acknowledges that he or she is entirely familiarized, and agrees with the applicable general terms and conditions, published on the website.

The general terms and conditions of the website are drawn up under the Consumer Protection Act (Official Gazette of RS, no. 98/04, with amendments).

Accessibility of information

The Provider undertakes to provide at all times the following information to its buyers:

• name and registered address of the Provider, the contact information of the Provider (e-mail, telephone),

• main features of goods, the final price of goods (including taxes) or manner of the calculation of price,

• information on potential additional transport, delivery, and shipping costs,

• accessibility and terms of delivery of the goods,

• payment terms and terms of delivery and performance of service, delivery or service performance time limits (when applicable),

• terms, time limits, and procedures to exercise the right of withdrawal,

• coverage of costs, concerning the return of the goods.

Prices

Prices in the online store are expressed in EUR including VAT and excluding shipping and delivery costs.

The costs of packaging and packaging materials are covered by the Provider.

The Provider reserves his right to change prices. The applicable price is the one that is published on the day the order was made (i.e. the day the order is finalized and lodged) and that the buyer confirms with the order in the online store.

Despite the Provider's attempts to provide updated and correct information, the price information may be incorrect. In this case (or when the price changes while the order is being processed, i.e., between the moments when the order is lodged and confirmed), the Provider will notify the buyer of the change and the new prices, while the buyer retains the right to change his order or cancel it, partly or entirely, without additional charge.

Payments

The Provider provides the following payment methods:

• payment by proforma invoice: meant mostly for legal persons. The buyer receives the proforma invoice by e-mail. After the proforma invoice is paid, the goods get dispatched in the agreed term,

• payment on delivery: if the buyer wishes to pay upon delivery, it is only possible to do so in cash. The buyer has to be personally present at the moment of delivery, regardless of the parcel value,

• payment with a credit card over the internet: the Provider accepts Visa, Mastercard, and Paypal.

Orders

The buyer is solely responsible for providing up-to-date and accurate information, provided in the purchasing process. Provider shall not be held liable for any errors or omissions that may lie with the buyer regarding the accuracy of information provided by the buyer.

By placing the order, the buyer agrees with the payment and the general terms and conditions. Following the placing of the order, the buyer is sent the contract (invoice) over e-mail. The contract (invoice) is stored on the server in electronic form and thus always accessible to the buyer in his user profile. No later than before the delivery of the goods, the Provider shall provide the buyer with a confirmation of the conclusion of the contract, including all the relevant information, on a durable medium.

Shipping and delivery of the goods

All shipments are insured. In case the shipment gets lost or damaged the buyer needs to inform the carrier or the Provider.

In case of orders before 3 PM during business days, the shipment shall, as a general rule, be dispatched the following working day.

In case you cannot be reached at delivery, you will be notified that the goods could not be delivered. The delivery is made within the term, specified on the invoice and/or the website under the product itself.

The shipping price list inside Slovenia is based on the order value:

For orders under €60 - €3.63 shipping

For orders over €60 - free shipping

Prices for parcels and estimated delivery times for parcels, shipped to the EU or other countries, may be found in the table at the end of the general terms and conditions.

The Provider will publish information about potential restrictions regarding delivery or payment methods on its website.

Personal collection of the goods

The goods, ordered by the buyer in the online store, may also be picked up at the Provider's physical location (Okusi Istre Wine Bar & Bottle Shop, Kidričeva ulica 37, 6000 Koper – Capodistria, Slovenia). The Provider will inform the buyer through e-mail when the goods are ready for pickup.

Right of withdrawal and the return of goods

The consumer has the right to withdraw from the contract, without specifying the reason for his decision, in 14 days after receiving the goods. On the website, you may find the withdrawal form. You may also send us an unambiguous statement to our e-mail istrianica@istrianica.com, declaring you are exercising your right of withdrawal. The notice of withdrawal is admissible if sent in the defined withdrawal term. A copy of the invoice or other adequate documentation needs to be attached.

The goods need to be returned to the Provider at the latest in 14 days after the sent notice of withdrawal (purchase). The goods are considered returned on time if they are sent before the return term expiry. In case of withdrawal, the costs of return are borne by the buyer. The Provider retains the right to charge the customer for additional proportional costs incurred in case the goods cannot be returned by post due to their nature.

The received goods need to be returned unharmed and in an unchanged quantity, except if the product is destroyed, spoilt, or the quantity got reduced through no fault of the buyer. The buyer is responsible for product value depreciation if the depreciation is a consequence of an action, not necessary for the determination of nature, properties, or functioning of the goods.

Payments will be returned as soon as possible but no later than14 days after receiving the notice of withdrawal. The funds will be returned to the current (personal) account of the buyer, stated in the notice of return of the goods.

The return of received goods to the Provider inside the withdrawal term shall count as the notice of withdrawal.

The consumer has no right of withdrawal when buying alcoholic beverages, the price of which has been agreed at the time of the conclusion of the contract and the delivery of which can only take place after 30 days, whereby their actual value is dependent on market fluctuations over which the company has no control.

Material defects

The Provider must deliver the goods to the consumer as outlined in the contract and is held liable for any material defects.

The defect shall be deemed material if:

• the item does not have the features, necessary for its normal use or placing in circulation,

• the item does not have features, necessary for the special use for which the consumer is purchasing the item, whereby this was or should have been known to the Provider,

• the item does not have the features and qualities that were expressly or implicitly agreed upon or prescribed,

• the Provider delivered an item that does not match the sample or model unless the sample or model was only shown for information purposes.

The suitability of goods for normal use is assessed in relation to usual goods of the same kind while taking into account the Provider’s declaration as to the features of goods, given by the Provider through, in particular, advertising, presentation of the product or indications on the goods. The consumer may exercise its rights resulting from a material defect on the condition that it notifies the Provider of the defect within two months after the defect’s discovery. In the notification of a defect, the consumer shall precisely describe the defect and enable the Provider to inspect the item.

The notification of a defect may either be sent directly to the Provider (in which case the Provider is bound to issue a confirmation), to the store, where the item in question was purchased, or to the representative of the Provider, with whom the consumer concluded the contract.

The Provider shall not be liable for material effects on goods that appear more than two years after the item is delivered. The defect shall be deemed to have existed at the time of delivery when it appears in six months of the item being delivered.

A consumer who has informed the Provider of a defect in the prescribed manner, shall have the right to request that the Provider:

• eliminate the defect in the goods, or

• reimburse part of the amount paid in proportion to the defect, or

• replaces the defective goods with new flawless goods, or

• reimburse the entire paid amount.

In any case, the consumer has the right to demand compensation for any damage, especially reimbursement of costs of material, spare parts, labor, transfer, and transport costs incurred in relation to the fulfillment of obligations referred to in the preceding paragraph.

The consumer’s rights shall expire in two years from the day of the notification of material defect to the Provider.

The Consumer Protection Act stipulates in greater detail how consumers may exercise their rights resulting from a material defect on goods. The responsibility for material defects is subject to the provisions of the Obligations Code (Official Gazette of RS, no. 97/0, with amendments) unless the Consumer Protection Act states otherwise.

Personal data protection

The Provider uses appropriate technological and organizational means to protect the transfer and storage of personal data and payments. Credit card authorizations are performed in real-time with immediate verification of the information with the banks. Card information is not stored on Provider's servers.

The Provider adopted necessary technical and organizational measures for secure processing of personal data. All submitted data will only be used for the purpose for which it was collected. You may find more information on how the Provider processes the buyer’s data in our Privacy policy.

Complaints and disputes

Provider complies with the applicable consumer protection legislation.

The Provider has implemented a system for handling consumer complaints. The Provider will strive to handle all potential complaints by a buyer and shall prepare a written answer in the shortest time possible.

For these general terms and conditions and all disputes that may arise between the Provider and the buyer, the Slovenian law shall apply. For all relationships, rights, and obligations that are not covered by these general terms and conditions, legislation in force shall apply, especially dealing with contractual obligations, consumer and personal data protection, and e-commerce.

The Provider and the buyer will attempt to solve all potential disputes amicably. If that is not possible, the Slovenian courts have jurisdiction to solve the dispute.

Important notices

Sale and offer of alcoholic beverages and beverages with added alcoholic beverages (hereinafter: alcoholic beverages) are forbidden to:

• persons under 18 years of age,

• persons for whom it may be reasonably assumed they will supply them to persons under 18 years of age,

• persons who exhibit clear signs of intoxication,

• persons for whom it may be reasonably assumed they will supply them to persons exhibiting clear signs of intoxication.

When the order is submitted, the buyer of alcoholic beverages must be older than 18 years of age. In any other case, the contract is not validly concluded.

By using the online store to buy alcoholic beverages and by submitting an order, the buyer confirms that he or she is older than 18 years and that he will not forward the alcoholic beverages to:

• persons under 18 years of age,

• persons who exhibit clear signs of intoxication,

• persons for whom it may be reasonably assumed they will supply them to persons exhibiting clear signs of intoxication.

The Minister of Health warns: Alcohol consumption may be harmful to health!

Validity and changes of general terms and conditions

These general terms and conditions are valid from [1. 1. 2021].

The Provider retains the right to unilaterally change the general terms and conditions. All changes shall be published on the website in the usual manner before coming into force.

ESTIMATED DELIVERY TIME

ZONE 1 (1-2 DAYS)

ZONE 2 (2-3 DAYS)

ZONE 3 (3-5 DAYS)

ZONE 4 (3-5 DAYS)

ZONE 5 (3-5 DAYS)

Express delivery is possible and subject to applicable charges of the delivery service.